FAQs

Questions

  1. How can I get tickets?
  2. Do you sell out?
  3. How long is the wait?
  4. Is there a VIP Pass/Fast Pass?
  5. Can I wear a costume to the event?
  6. What's the age limit for children?
  7. Is the event handicapped accessible?
  8. Is there food?
  9. Is alcohol permitted or available?
  10. What if it rains?
  11. Can we visit during the day?
  12. Is parking available on-site and how much does it cost?

Answers

Q. How can I get tickets?
A. Every person who wishes to experience the Paranormal Penitentiary must purchase a ticket. Tickets are available for sale on our website. We will also be selling tickets on-site for those who wish to purchase them on the day of the event.

If you purchase a ticket online and wish to upgrade it to a Speed Pass or Ultimate Touch Experience, you can do so on-site.

We also offer group ticket sales. Groups of 20 or more individuals can purchase group tickets online or on-site.

Q. Do you sell out?
A. No. Paranormal Penitentiary never sells out. If you or your group purchases a ticket prior to the closing of the ticket bus, you will be given a chance to test your bravery and enter the Paranormal Penitentiary.

Q. How long is the wait?
A. Wait times vary depending upon what day it is and the size of the crowd. On our busiest days, Saturday and Sunday, wait times can exceed 2+ hours if you purchased a general admission ticket. If you don't want to wait that long to try your hand at the Paranormal Penitentiary we have other ticket options available for sale. A speed pass is available and will cut the general admission wait time in half.

For the ultimate experience, with the least amount of wait time, the Ultimate Touch Pass is available. Not only will you have the ultimate experience battling ghosts and monsters in a haunted penitentiary with this ticket option, but you will have virtually no wait time as tours for the Ultimate Touch Pass leave every 15 minutes.

Q. Is there a VIP Pass/Fast Pass?
A. Yes. We offer two options to enhance your experience at the Paranormal Penitentiary. We have a Speed Pass, sometimes known as a Fast Pass. This option cuts wait time in half by allowing you to bypass the general admission line. It is great for those who can't wait to experience our paranormal penitentiary.

A new option this year is the Ultimate Touch Pass. This ticket option is for the bravest of the brave. Not only will you practically get to enter the penitentiary immediately, but while navigating the twists and turns the monsters, goblins, and other creatures of the night will jump out and touch you. This is not for the faint of heart!

Q. Can I wear a costume to the event?
A. Costumes are encouraged! We want you to feel completely emerged in the experience. The only requirement we have is your face must be visible. You may wear a mask outside the building, but you will be required to remove it before entering the building. Masks will be held by our staff and can be retrieved after you have finished your tour.

Q. What's the age limit for children?
A. Due to the subject nature and the overall experience, Paranormal Penitentiary is only appropriate for ages 13 and up. The Reformatory and its staff reserve the right to refuse entrance to anyone who appears younger than 13.

Children who appear younger than 13 should be able to produce some proof of age, such as a photo ID, birth certificate, or school ID. It is best to bring proof of your child's age, as we don't want anyone to miss out on this once-in-a-lifetime adventure.

If you have children under the age of 13, we recommend not bringing them with you. Unfortunately, we do not have a safe place where they can wait for you as you go through the building. Keep children under 13 safe and don't bring them to the event.

Q. Is the event handicapped accessible?
A. While we would love everyone to experience The Paranormal Penitentiary event, it isn't possible due to the setup and layout of the building. There are multiple stairs, narrow hallways, and obstacles that make it difficult for anyone who is physically or visually impaired.

In addition, the event may not be suitable for pregnant women, those with heart conditions, and other health concerns.

Q. Is there food?
A. Food is available at the event. We have a variety of local food vendors available on site.

Q. Is alcohol permitted or available?
A. Patrons are prohibited from bringing alcohol to the event. This is for the safety of not only you, but others at the event. Bringing alcohol and/or drugs on-site to the event will result in a report to the on-site police.

If you appear intoxicated, you will be unable to enter the building. There are a number of nearby local bars that you can enjoy after you have saved the world by completing your tour of the Paranormal Penitentiary.

Q. What if it rains?
A. Mother Nature cannot keep the monsters and creatures of the night away. The Paranormal Penitentiary event will run rain or shine. Our on-site gift shop does sell everything you will need to enjoy the event in the rain. Items available for purchase include umbrellas, ponchos, and extra socks.

Q. Can we visit during the day?
A. In order to keep the monsters safely away, we have to keep the building and the grounds closed during the day. This means we are unable to offer day tours while the Paranormal Penitentiary event is ongoing.

We do offer day tours during our normal historical tour season. The tour season is between April 1 and September 1.

Q. Is parking available on-site and how much does it cost?
A. On-site parking is included in the cost of your ticket. This allows you to get to the event quicker and not have to search for a parking spot.